Sometimes things just don’t live up to your expectations. That was the case on my most recent stay at the Hyatt Regency Grand Cypress close to Disney Springs at Walt Disney World. This grand looking hotel with resort style pools, water slides, a golf course and more has all the appearances of a vacation you’ll never forget. Well, I guess it actually sort of was but not for the reasons we were hoping.
Less Than We Hoped For
90 Minutes from the TTC to the Grand Cypress
Perhaps the biggest downside of the Grand Cypress is the transportation situation. They offer a bus that only goes to the TTC near Magic Kingdom and it only runs about four times per day each direction; hardly convenient. If they offered free parking at the hotel and you could drive yourself to the parks, that might make up for it, but even self parking is $25 a night.
One of the few times the bus schedule did work for us, the bus driver informed us before going to the hotel from the TTC he needed to pick up passengers at Universal Orlando and Sea World. If you have the map of this in your mind, he was driving past the hotel on his way to the other locations. We spent 90 minutes in the bus for what should have been 15-20 minutes.
A Surprisingly Obnoxious Bird
A beautiful bird, no doubt about it. I immediately stopped to take pictures. But, it turns out this bird has an impressive set of lungs that you can hear from your room on the 14th floor, almost as if your alarm clock is going off. Who knew?
An Over Crowded Mediocre Regency Club
One of my favorite perks with the World of Hyatt program is that when you reach 20 nights stayed each year, you get two free club lounge passes, each being good for an entire stay.
But, it honestly wasn’t much of a perk. It was overcrowded, usually dirty, and offered very little in terms of food.
For two of the three days we stayed at the Hyatt Regency Grand Cypress we had no wifi. They left an apology letter in our room, stating that they would waive our resort fee. But, we were paying on points which includes the resort fee already.
Giving Me Hope
First, it’s possible that we just had a run of bad luck with them. The hotel is usually somewhere near the top 10% of hotels rated on TripAdvisor, so plenty of people are having a great experience. Just not us this time.
It’s a Beautiful Hotel
Second, it is a beautiful hotel. The pools, the lake, the golf course. It has the appearances of being at a Disney Deluxe hotel. Here are some of the shots I took of it:
They Tried to Make Things Right
As a World of Hyatt member, I got a text message from a staffer before my stay started. She welcomed me and asked to let her know if she could do anything during my stay. This is a nice customer service gesture but I don’t normally respond with much more than a thank you.
However, in this case, while I was sitting on the 90 minute bus ride, I decided to. As we were exchanging texts, I was telling her about some of the other issues I was having. She seemed genuinely apologetic (as much as is possible via text) and offered 6,000 points back on our stay. Ultimately, I would have preferred a great stay over the points but I appreciated the effort to make things right.
Staying on Points
The Hyatt Regency Grand Cypress is just 12,000 World of Hyatt points per night. You could earn these using a World of Hyatt card, one of our favorites for the great ways to earn lots of free nights. You could also transfer your Chase Ultimate Rewards to Hyatt as long as you have one of the cards with an annual fee like the Chase Sapphire Preferred.